FAQ

All pre-made orders are packaged and shipped within 2–4 business days of being received. Delivery times may vary depending on destination and customs clearance for international orders. Once your order is shipped, you will receive a confirmation email including a tracking number. 

We are based in Canada.

U.S. Orders: Applicable duties and import fees are calculated and collected at checkout.

Other International Orders: Depending on your destination, your order may be subject to duties, taxes, or other import fees. Unless otherwise stated at checkout, these charges are the responsibility of the buyer and are determined by your local customs authorities.

If a package is refused or rejected by the customer for any reason, including unpaid customs duties, taxes, or import fees, the order will not be eligible for a refund.

Pre-order items begin production after the stated site closure date. Please allow 4–6 weeks for production before shipping begins. If applicable, production updates will be shared regularly on our pre-order tracking page.

If your tracking shows as delivered but you haven’t received your package, please let us know and we’ll help start an investigation with the courier. Once a shipment leaves our facility, the carrier is responsible for delivery, but we’re happy to assist in opening a claim on your behalf.

The courier will conduct their review and may contact you directly as part of the investigation. Their findings ultimately determine the outcome of the claim. If the courier confirms the package was lost in transit, we can offer a replacement (if available) or issue a refund once the courier has completed their reimbursement process with us. If the courier determines the package was successfully delivered, we’re unable to override their decision or provide reimbursement.

Delivery timelines are managed directly by the carrier. You can use the tracking number in your shipping confirmation email to view the most up-to-date status.

If your package is returned to us due to an unsuccessful delivery, incorrect or incomplete address, or another delivery-related issue, please contact us once it has arrived back at our facility. You may request to have the package reshipped at your expense or request a refund.

Original shipping costs are non-refundable. Any return shipping charges, duties, customs fees, or other costs billed to us as a result of the return will be deducted from the final refund amount.

Packages that are refused or rejected by the customer are not eligible for a refund. This includes packages refused due to unpaid duties, taxes, customs charges, or other import fees.

All sales are final.

For damaged, defective, or incorrect items, contact us at cs@covnnt.com with your order number within 14 days of delivery. Inquiries beyond this window will not be accepted.

To be eligible, the item must be unworn and unwashed (free of stains, odors, makeup, deodorant, hair, or wear) and returned in its original packaging with all tags attached.

If inventory allows, a replacement may be requested instead of a refund.

Exchanges are not available. Due to the limited nature of our releases, we cannot guarantee that requested styles or sizes will be in stock once returned items are received at our facility.

All orders are processed in Canadian dollars (CAD). For customers outside Canada, your bank or payment provider will apply the conversion rate to your local currency at the time of purchase.

Refunds may take up to 10 business days to appear on your statement, depending on how your bank or payment provider processes them. Currency exchanges or international transactions may take longer.

If we have confirmed a refund but you have not seen it after 10 business days, please first contact your bank or credit card company to confirm whether the refund is still pending. If the issue remains unresolved, please reach out to us at cs@covnnt.com.