FAQ

All pre-made orders are packaged and shipped within 2–4 business days of being received. Delivery times may vary depending on destination and customs clearance for international orders. Once your order is shipped, you will receive a confirmation email including a tracking number. 

Pre-order items begin production after the stated site closure date. Please allow 4–6 weeks for production before shipping begins. If applicable, production updates will be shared regularly on our pre-order tracking page.

We are based in Canada. International orders may be subject to duties and taxes upon delivery and are out of our control. These charges are the buyer’s responsibility. If a package is rejected due to unpaid customs fees, original shipping charges are non-refundable and a restocking fee may apply.

If your tracking shows as delivered but you have not received your order, please let us know. While carriers are responsible once a package leaves our facility, we can assist by contacting the courier on your behalf to open an inquiry. The courier will then follow up directly with you to help resolve the issue.

If the courier confirms the package is lost and inventory permits, we may be able to arrange a replacement shipment.

Delivery timelines are managed directly by the carrier. You can use the tracking number in your shipping confirmation email to view the most up-to-date status.

If your package is returned to us, please contact us once it arrives back at our facility. Original shipping costs are non-refundable. Refunds for returned orders will be issued for the item price only, minus shipping fees.

All sales are final.

For damaged, defective, or incorrect items, contact us at cs@covnnt.com with your order number within 14 days of delivery. Inquiries beyond this window will not be accepted.

To be eligible, the item must be unworn and unwashed (free of stains, odors, makeup, deodorant, hair, or wear) and returned in its original packaging with all tags attached.

If inventory allows, a replacement may be requested instead of a refund.

Exchanges are not available. Due to the limited nature of our releases, we cannot guarantee that requested styles or sizes will be in stock once returned items are received at our facility.

All orders are processed in Canadian dollars (CAD). For customers outside Canada, your bank or payment provider will apply the conversion rate to your local currency at the time of purchase.

Refunds may take up to 10 business days to appear on your statement, depending on how your bank or payment provider processes them. Currency exchanges or international transactions may take longer.

If we have confirmed a refund but you have not seen it after 10 business days, please first contact your bank or credit card company to confirm whether the refund is still pending. If the issue remains unresolved, please reach out to us at cs@covnnt.com.